Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mynewcushion@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mynewcushion@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mynewcushion@outlook.com.

Refund & Return Policy

At Auto Champ of Texas, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We offer a 60-day return policy and a 1-year warranty on all items.

Returns & Exchanges

  • Items can be returned within 60 days of delivery if they are unused, uninstalled, and in their original condition.
  • Returns must include the original packaging, and proof of purchase is required.
  • If an item is damaged or defective, we will repair or replace it rather than issue a refund.
  • Once we receive and inspect your return, we will confirm the return and refund status via email.

Refunds will be processed to your original payment method within a few business days.

Late or Missing Refunds

  • If your refund has not been received, please check your bank account and contact your credit card company, as processing times may vary.

Defective or Damaged Items

  • If you receive the wrong item or your item is defective upon arrival, we will provide return shipping at no cost to you.
  • Defective items will be replaced at no charge.
  • Damaged items will be repaired and returned to you.

Warranty Coverage (1 Year)

  • All products are covered by a 1-year warranty for defects in materials or workmanship.
  • If a product fails due to a manufacturing defect, we will repair or replace it at our discretion.

Shipping Returns

  • Returns should be sent to:
    Auto Champ of Texas
    12800 Park One Drive, Sugar Land, TX 77478
  • If the return is not due to a defect or incorrect item, the customer is responsible for return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance for valuable returns, as we are not responsible for lost shipments.

Need Assistance?

For any questions about refunds, returns, or warranty claims, please contact us at mynewcushion@outlook.com.